Refund Policy

Refund Policy

Last updated: October 1, 2026

All products sold by Your Manual Expert through yourmanualexpert.shop are digital products. No printed book, disc, parcel, or other physical item is shipped, so there is no postal return process or return label.

1. Our 30-day support and refund guarantee

Our 30-day commercial guarantee is additional to your statutory consumer rights. Its 30-day period does not limit the time available for a statutory claim under applicable law.

Please contact us within 30 days of purchase to use this commercial guarantee if any of the following applies:

  • You did not receive working access to your purchase and we are unable to restore or provide access.
  • The delivered file is genuinely corrupted or unusable and we are unable to provide a working replacement.
  • The delivered manual materially does not match the make, model, model-year range, format, language, or other key information expressly stated on the product page.
  • You accidentally purchased the exact same manual more than once.

Where an issue can reasonably be corrected, we may first resend the download, replace the file, or provide the correct file. If we cannot resolve an eligible issue, or you accidentally purchased the exact same manual more than once, we will issue a full refund.

2. Digital delivery and change of mind

Because a digital file cannot be physically returned after delivery, successfully delivered digital products that materially match their description are generally not refundable solely because of a change of mind, except where applicable law requires otherwise.

If you have not yet downloaded the digital content, you may cancel your order within 14 days of purchase for a full refund, no questions asked. Contact us with your order number to request the refund.

3. Wrong manual or compatibility issue

Please review the vehicle coverage, model years, engine or variant details, file format, language, and device requirements shown on the product page before ordering. If you are unsure, contact us before purchase. If the product page materially misdescribed the item, the issue is covered by this policy.

4. How to request assistance or a refund

Email support@yourmanualexpert.com with your order number, the email address used at checkout, and a clear description of the issue. Screenshots or error messages are helpful for technical problems.

We normally acknowledge support requests within 1 business day. Approved refunds are initiated to the original payment method within 14 calendar days. Your bank or payment provider may take additional time to display the credit.

Statutory refund deadlines take priority. Under Polish consumer law, a refund due following a valid withdrawal, termination of a digital-content contract, or statutory price reduction is made without undue delay and no later than 14 calendar days after we receive the relevant declaration. Our internal review or approval does not extend that deadline. We use the original payment method unless you expressly agree to another method that creates no cost for you.

5. Statutory consumer rights

Nothing in this policy limits any mandatory consumer rights that apply to your purchase. For EU/EEA consumers, loss of the statutory withdrawal right for paid digital content supplied without a tangible medium occurs only if all applicable legal conditions have been satisfied, including prior express consent to immediate supply, acknowledgement of the resulting loss of the withdrawal right, and the required contract confirmation on a durable medium. Completing a purchase or downloading a file does not by itself establish that those conditions were met. Rights relating to faulty, non-conforming, or misdescribed digital content remain unaffected and are not limited to our 30-day commercial guarantee.

6. Business information

Your Manual Expert
Operated by Sebastian Kłosiński
gen. Sikorskiego 18/100
09-410 Płock, Poland
Tax ID (NIP): 7743302274
Website: yourmanualexpert.shop
Email: support@yourmanualexpert.com
Phone: +48 516 531 395